News

An evening power outage in south London on October 6 was caused when a chainsaw was used to cut down a hydro pole carrying a three-phase transformer bank. The pole was cut down near Exeter Road and Wellington Road at approximately 5:45 p.m. When the pole came down, the electrical...

London is growing, and businesses increasingly depend on an electricity system that can support new development, changing operations and greater electrification. Reliable, high-quality electricity service is important to support businesses as they grow and change. That’s why we...

London is growing, and the way we use electricity is changing. More homes and businesses are connecting to the grid, while technologies such as electric vehicles, heat pumps and electric transit are becoming more common. To keep electricity service safe and reliable today and...

If you’ve noticed your recent London Hydro bill is higher than usual, it’s important to remember that the bill you receive today reflects your electricity and water use from an earlier billing period. For many customers, bills arriving now reflect usage from July and August...

Outdoor Movie Nights are running a little quieter and greener this summer thanks to the addition of two new battery-powered generators. The new units replace traditional gas-powered units and will help reduce emissions, eliminate noise and even make setup easier. The generators...

The most common question we receive during extended outages is, "How do I keep food safe during a power outage?". To help answer that question, we partnered with the Middlesex-London Health Unit to share practical tips for safely managing food when the power's out. Here are a few...

Hot summer days can lead to higher energy use, but there are easy ways to stay cool without driving up your bill. Check out these practical, energy-saving tips to help you stay comfortable all season long. 1. Use a Smart Thermostat A programmable or smart thermostat is one of the...

As we head into the warmer months, a seasonal update to electricity pricing is here. Starting May 1, 2026, changes to the Regulated Price Plan (RPP) take effect for customers in London and across the province. These updates are part of the regular transition from winter to summer...

For the second year in a row, London Hydro has been named one of Southwestern Ontario’s Top Employers, but for the people behind the power, the recognition is more than a workplace accolade. It reflects a team of neighbours, problem-solvers, and community builders who keep London...

For many households, the cost of electricity isn’t just another bill—it’s a source of real stress. That’s something we heard clearly from our customers. In our 2024 Customer Satisfaction Survey, nearly half of respondents said paying for electricity is sometimes a worry, and 70%...